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Cancellation and Refund

  • At BEE TRIBES NATURAL HONEY , we understand the importance of a clear and fair refund and cancellation policy, especially when it comes to breakable items. This policy outlines the procedures and guidelines for refunds and cancellations related to breakable items purchased through our platform.

  • 1. Order Cancellation: 

    • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been packed and  initiated the process of shipping them.

  • 2. Refund Eligibility:

  • Refunds will be considered in the following scenarios:

    • Breakage During Shipping: If the item arrives damaged or defective due to shipping, customers are eligible for a full refund. To process a refund, customers must provide clear video evidence of the damaged item during unpacking within the same day of receiving the delivery.

  • 3. Refund Process:

  • To request a refund, customers must follow these steps:

    • Contact our customer support team at 7448502104 within the specified timeframe.

    • Provide clear video evidence of the damage or defect, including videos, photographs and a detailed description.

    • Await instructions from our customer support team on how to proceed with the return.

    • In case of any Refunds approved by the BEE TRIBES NATURAL HONEY, it’ll take 3-5 days for the refund to be processed to the end customer.

    • By making a purchase through our platform, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy, and any changes will be reflected on this page. Please check back periodically for updates.

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